Privacy & Policy

Privacy Policy

Last Updated: 1 October 2026 Cosmetology Ltd respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect your information when you visit our website, contact us through our contact forms or WhatsApp, or enquire about our treatments and services.

1. Who We Are

Cosmetology Ltd Location: Harborne, Birmingham, UK Telephone / WhatsApp: 07432 313686 If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the details above.

2. Information We Collect

When you contact Cosmetology Ltd through our website, contact forms or WhatsApp, we may collect information such as:

Your name
Telephone number
Email address
Your enquiry or message
Appointment or treatment preferences
Information you voluntarily provide regarding your treatment needs

If you provide health or treatment-related information to us, this may include information about your skin, allergies, medications, medical history or other information relevant to providing a treatment. We only use such information where it is necessary for the purposes described in this Privacy Policy and in accordance with applicable data protection law.

3. How We Use Your Information

We may use the information you provide to:

Respond to your enquiries
Communicate with you about our services
Arrange and manage appointments
Discuss your treatment requirements
Provide appropriate treatments and services
Contact you regarding appointments
Handle cancellations or rescheduling
Maintain appropriate client and treatment records
Respond to questions or requests
Comply with applicable legal obligations

We do not sell or rent your personal information to third parties.

4. Contact Forms

When you submit information through a contact form on our website, the information you provide may be used to respond to your enquiry. This may include your name, email address, telephone number and the contents of your message. Please avoid submitting unnecessary sensitive or confidential information through the website contact form.

5. WhatsApp

You may contact Cosmetology Ltd through WhatsApp using our business telephone number. Information you send to us through WhatsApp may include your name, telephone number, messages and any other information or images that you voluntarily provide. WhatsApp is operated by a separate third-party company. Your use of WhatsApp is also subject to WhatsApp’s own privacy policy and terms. We recommend that you avoid sending unnecessary sensitive personal information through WhatsApp.

6. Booking Information

Cosmetology Ltd primarily manages enquiries and bookings through WhatsApp and direct communication rather than an integrated online payment or booking system. We may use information provided during the booking process to:

Arrange your appointment
Confirm appointment details
Contact you regarding your appointment
Discuss treatment requirements
Manage cancellations and rescheduling
Maintain appropriate client records

Our Booking, Cancellation & Attendance Policy explains our appointment deposits, cancellation requirements, late-arrival arrangements and no-show policy.

7. Payments

The website does not currently process online payments. We therefore do not collect or process payment card information through this website. If payment arrangements are made separately from the website, any information relating to those arrangements will be handled in accordance with the applicable payment method and legal requirements.

8. Cookies

Our website does not currently use cookies for analytics, advertising or tracking purposes. If this changes in the future, we will update this Privacy Policy and, where required, provide appropriate information and obtain consent before using non-essential cookies.

9. Sharing Your Information

We do not sell your personal information. We may disclose information where reasonably necessary to operate our business, provide our services, respond to your requests or comply with legal obligations. This may include sharing information with service providers that support the operation of our website or communications. We will only share information where there is an appropriate reason and lawful basis for doing so.

10. How We Protect Your Information

We take reasonable measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

11. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including to manage enquiries, appointments, client relationships and legal obligations. When information is no longer required, we will take reasonable steps to securely delete or dispose of it.

12. Your Privacy Rights

Under applicable UK data protection law, you may have rights including the right to:

Request access to your personal information
Ask us to correct inaccurate information
Request deletion of your information in certain circumstances
Request restriction of processing in certain circumstances
Object to certain processing
Withdraw consent where processing is based on consent

To exercise your rights or ask a question about your personal information, please contact us using: Cosmetology Ltd Harborne, Birmingham, UK 07432 313686

13. Complaints

If you have concerns about how we have handled your personal information, please contact us first so that we can try to resolve the matter. You also have the right to complain to the UK’s data protection regulator, the Information Commissioner’s Office (ICO).

14. Changes to This Privacy Policy

We may update this Privacy Policy when our services, website or data-processing practices change. Any updated version will be published on this page with a revised Last Updated date.