Booking, Late Fee & Cancellation Policy
Last Updated: 1 October 2026
To protect appointment availability for all clients and to support our practitioners, we operate a strict booking and cancellation policy.
By scheduling an appointment with us, you agree to the terms set out below. Please read them carefully before confirming your booking.
1. Booking Deposits
A
non-refundable booking deposit is required to secure your appointment:
- £25 for standard treatments
- 50% of the treatment value for premium services
Your deposit will be
fully deducted from your final treatment cost on the day of your visit.
2. 48-Hour Cancellation Window
We kindly request
at least 48 hours’ notice if you need to cancel or reschedule your session.
If you cancel or rearrange within 48 hours of your appointment time:
- Your booking deposit will be forfeited to cover staff allocations
- For clients on prepaid treatment plans, one session will be forfeited
3. Late Arrival Policy
Please arrive on time for your session.
If you arrive
more than 10 minutes late:
- Your treatment may need to be shortened so that the next client is not disrupted, or
- Your appointment may be cancelled entirely, with the loss of your deposit
4. No-Show Policy
If you miss your appointment without notifying the clinic, your
deposit will be forfeited immediately.
Repeated non-attendance will require
full up-front prepayment for any future bookings.
5. Thank You For Your Understanding
We understand that plans can change, and we appreciate as much notice as possible.
This policy allows us to keep appointments available for every client and to provide the best possible care to everyone who visits us.
